If a guests calls or texts me, I may not be available whereas my wife could be home and able to reply quickly. We have had call or text one of us for information, although this isn't a big deal in the overal scheme of things, one of us may be tied up and not monitoring like myself being at work during the day. There is nothing worse than greeting a frustrated guest that is confused. Guests who do not use the app are out of touch and end up having a lesser experience such as not knowing parking info or which door to enter. We also communicate with our guests as a team and when using the app, my wife and I both are up to date on our current guests needs. We send our guests detailed info prior to arrival, this may be when they are traveling and not able to access and computer. Here is an example of how this is a problem. The Aribnb platform on the app is what makes this most effective for both the guest and host. So after a year being hosts we have noticed on occasion some guests do not use the mobile app.
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